Shipping policy

Feel free to email, call, or text with any questions. We appreciate your support of our small, family business! Mahalo! 

As a member of HFNA (Hawaii Floriculture and Nursery Association), we benefit from their contract with FedEx to ensure the best shipping discount available for delivery of fresh flowers from Hawaii. Shipping is included in the price of every Anuhea Flowers order. 

Due to the ongoing challenges caused to operations by the pandemic, we have adjusted our shipping dates and deadlines for ordering in order to do everything we are able to ensure your flowers arrive with no delay, or as little delay as possible. During certain peak times, FedEx has lifted their “money-back guarantee” as they race to build capacity for operational demands of increased ecommerce and shipping since the beginning of the pandemic. Please note:

FedEx does not guarantee timely deliveries due to mechanical and weather-related problems, nor deliveries turned over to subcontractors in remote areas. Also, due to challenges presented by the global shipping crisis and the pandemic, FedEx does not guarantee timely deliveries due to operational related problems. Therefore, Anuhea Flowers cannot guarantee these deliveries if it is beyond FedEx capability. Please review our Terms and Conditions before finalizing your order in checkout for information on all policies, including refund policy. 

When will your shipment be delivered after being picked up on our farm? *

• Typically, shipments on Hawaii will arrive next day by 5:00pm. Sometimes same-day delivery on Maui is possible depending on driver and FedEx schedule. No Saturday delivery is available on Maui, Big Island, or Kauai. Limited Saturday delivery availability on Oahu and even then, is limited to only some Honolulu zipcodes per FedEx Delivery Routes.
• Typically, shipments West of Continental Divide arrive overnight between 1:30pm-5:00pm based on zipcode. Exceptions can occur depending on FedEx hub and remote location and may, therefore, take 1.5-2 days.
• Typically, shipments East of the Continental Divide arrive 1.5-2 days after leaving our farm between 1:30pm-5:00pm based on zipcode.

*If FedEx is experiencing delays due to weather, operations, or mechanical issues they will arrive outside these windows. 

We have adjusted our shipping dates to accommodate the volume FedEx is dealing with as much as possible. We are now only shipping Mainland Shipments on Monday and Tuesday, some on Wednesday depending on location. Shipping on Thursday or Friday to mainland is not advised.

Hawaii, local and inter-island addresses, we are shipping Monday-Thursday per crop availability for same or next day delivery depending on location/zipcode/driver.

FedEx picks up orders at our farm by 11:00 am HST on days we ship. 

FedEx does not pick up shipments on Saturdays in Maui and is closed nation-wide on Sundays. 

We do not recommend Monday delivery as we cannot guarantee the conditions of FedEx facilities and packages sit for an extra day even if Priority Overnight shipping is used since they are closed on Sundays.