Refund policy

FedEx does not guarantee timely deliveries due to operational, mechanical, and weather related problems, nor deliveries turned over to subcontractors in remote areas. Therefore, Anuhea Flowers cannot guarantee these deliveries if it is beyond FedEx capability.

Because our product is perishable, we have partnered with FedEx in order to get our product to you using their Priority Overnight shipping service. This means you can get your hand-harvested and hand-made gift boxes, arrangements, and wreaths to your door as quickly as possible from our farm! We of course cannot have control over what happens when they leave our farm in pristine condition and get caught in a delay due to operational, weather, or mechanical issues. Therefore, we cannot be responsible for damages. However, slight delays should not impact the freshness and longevity of your flowers. However, if there are major delays and your flowers are exposed to extreme heat or cold or the packaging becomes damaged and causes breakages of your flowers, we can always file a claim on your behalf as we will be as disappointed as you–it’s hard work getting those beautiful flowers out to you! There is no guarantee that FedEx will honor the claim if it’s related to operational, weather, or mechanical delays. If they do not honor it, we can discuss next steps with you because we, of course, want to do anything in our power to make things right. If FedEx does not honor a claim, we still have to pay the FedEx bill and have already expended the cost of labor and the product we’ve sent as well so we will certainly do what we can in order to rectify a situation that may arise but as a small business, we have some limitations.