Frequently Asked Questions

Shipping

Yes!  We will send you an email confirmation that your order has been received.  We will also send you a ship notification email once your order ships with the FedEx Tracking Number.

We use FedEx shipping services and they will normally leave the package at the delivery destination unless you note otherwise.

While we are working on the farm on most weekends, we do not ship on Saturdays or Sundays because there is no FedEx pick up on Saturday or Sunday here in Hawaii. However, Saturday delivery is available for most zip codes during our peak season (November-May). If you’re needing Saturday delivery outside of peak season (June-October) please, contact us to make special arrangements for an additional fee.

FedEx does not guarantee timely deliveries due to mechanical and weather-related problems, nor deliveries turned over to subcontractors in remote areas. Therefore, Anuhea Flowers cannot guarantee these deliveries if it is beyond FedEx capability. We will do our best to honor requested delivery dates as long as it coincides with our business hours and the FedEx shipping schedule. For example, if requested to deliver a gift box on a Tuesday to Florida, it just doesn’t work since FedEx is closed on Sunday. The soonest we would be able to send that package would be Monday, to arrive on a Wednesday morning. There is always the option to send it early as well to arrive on either on the previous Friday or Saturday depending on the shipping schedule.

During holiday seasons, due to the high volume of orders we handle, we cannot guarantee next day shipping of your order. Anuhea will ship as soon as possible but encourages you to order well in advance of your requested ship date.

Yes!  Once we ship the item(s),  you will receive a tracking number in your ship notification email and you will be able to track your order.

The Holidays

First, Happy Holidays!  Second, the holidays are a busy time of the year and this depends on where you’re shipping to and what you’ve ordered. Please see our shipping page for more details and specific “order by” dates for all our busier holidays. Mahalo!

Placing Orders

Yes! We will send you an email confirmation that your order has been received.  We will also send you a ship notification email once your order ships with the FedEx Tracking Number.

General Questions

Anuhea Farm is located at the 2,300 foot level on the slopes of Haleakala Crater up Olinda Road above Makawao town on the island of Maui, Hawaii. The farm consists of 12 planted acres. Farm tours are not currently offered but we hope to offer them soon; check back!

You can shop Anuhea Flowers a number of ways. To buy online with your American Express, Discover Card, Visa or MasterCard, you can add your desired items to a shopping cart by clicking the ‘add to cart’ buttons on the Shop page and throughout the site and use our secure e-commerce features to check out.

If you prefer to buy from us offline, you may order Anuhea Flowers by calling our farm at 808-572-6877. Thank you!

We are in compliance with all CDC and OSHA health and safety regulations and requirements. We are following the rules and mandates by outlined by our Federal and Local Governments. Being in agriculture and a business that primarily ships goods, we are allowed to be operational. Hygiene practices have been reviewed in order to prevent the spread of COVID-19. Social Distancing was an easy adjustment to make and we make sure work areas and harvesting zones are in place to ensure we are all at least 6 feet apart at all times and we have no more than 3 individuals working at the farm on a regualar basis and no more than 7 individuals working at the farm during the Mother’s Day holiday rush. Online and phone orders are typical operations as our farm is not accessible to the public. We have increased our daily and weekly cleaning routines to multiple times a day…we continue to wear gloves, wash hands constantly, and disinfect high-touch areas on the hour and tools and vehicles after each use. We believe that now, more than ever, we need to help spread Aloha in this time of uncertainty. While we all navigate the new normal, so as long as we can safely operate and FedEx is operating, we will remain open for business. We appreciate your support as a small, family owned-and-operated farm. We wish you Aloha and hope you and yours stay safe and well. Feel free to text or email with any questions. Mahalo!

In accordance with the CDC, safe-handling was exercised while harvesting, packaging, and sending these beautiful contents. Upon arrival, adhere to the following precautions to protect yourself from anything during transit:

  • Open the box outdoors if possible
  • Wash your hands once opened, before removing the contents
  • Remove the contents
  • Then discard the box and wash hands again.
  • Stay safe, healthy, and enjoy!